Diogo Silvano

Strategy & Insight Manager

Turning complex data into strategic decisions

Years Experience
Insight Hours
Industries
Projects Delivered

Career Path

Experience

A track record of delivering strategic insight

Sky UK

Strategy & Insight Manager

2022 — Present
  • Delivered 4,000+ hours of strategic insight to senior leadership
  • Drove multi-million pound data-driven value across business units
  • Built automated reporting pipelines reducing manual effort by 60%
  • Led cross-functional analytics team of 8 analysts
StrategyAnalyticsLeadership

Deliveroo

Commercial Insight Manager

2020 — 2022
  • Developed marketplace performance dashboards used by C-suite
  • Optimised pricing strategy yielding 15% margin improvement
  • Designed experimental frameworks for new market launches
AnalyticsCommercial StrategyExperimentation

Sky UK

Senior Insight Analyst

2018 — 2020
  • Built customer segmentation models serving 6M+ subscribers
  • Reduced churn by 12% through predictive analytics deployment
  • Automated 40+ recurring reports saving 200 hours per month team-wide
AnalyticsCustomer InsightsAutomation

Various

Earlier Career

2016 — 2018
  • Analyst roles across telecom, media, and consulting industries
  • Developed financial forecasting models with 95% accuracy
  • Presented board-level reports to executive stakeholders
AnalyticsFinanceConsulting

Portfolio

Selected Projects

From analytics dashboards to AI automation pipelines

60% efficiency gain

Insight Automation Pipeline

End-to-end automated reporting system connecting data sources to executive dashboards, reducing manual reporting time by 60% across the team.

200 hours/month saved

PythonSQLTableaun8n
6M+ subscribers modelled

Customer Churn Prediction

ML-driven churn prediction model serving 6M+ subscribers, enabling proactive retention campaigns that reduced churn by 12%.

12% churn reduction

Pythonscikit-learnSQLAWS
Adopted by strategy team

Strategic Growth Framework

Comprehensive market analysis and growth strategy framework adopted by Sky's strategy team for annual planning cycles.

Company-wide framework

StrategyMarket AnalysisExecutive Presentation
C-suite decision tool

Real-Time Analytics Dashboard

Real-time business intelligence dashboard serving C-suite with live performance metrics across 12 business dimensions.

12 dimensions tracked

TableauSQLPythonData Pipeline
£XM additional profit

Pricing Optimisation Model

Dynamic pricing model for Deliveroo's marketplace improving margin by 15% while maintaining competitive positioning.

15% margin gain

PricingExperimentationPythonSQL
Full personal automation

AI Automation Ecosystem

Personal automation infrastructure connecting 20+ tools via n8n, enabling autonomous workflows for personal productivity and data collection.

20+ integrated tools

n8nAI AgentsAPI IntegrationAutomation

Dashboard

Skills & Tools

A competency radar and technology toolkit

Strategy Analytics Data Engineering AI & ML Leadership Communication

Data & Analytics

SQLPythonTableauExcelLooker

Automation

n8nPython ScriptingAPI IntegrationGit

AI & Emerging

LLMsAI AgentsMachine LearningNLP

Strategy & Management

OKR FrameworkMECE AnalysisStakeholder MgmtExecutive Presenting

About

Strategy & Insight · London · Lisbon

I'm a Strategy & Insight professional based in London, passionate about turning complex data into decisions that move businesses forward. With 8+ years across telecom, media, tech, and consulting, I've built my career at the intersection of rigorous analysis and strategic storytelling.

At Sky UK, I lead insight delivery for senior leadership, driving multi-million pound value through data-driven strategy. Before that, I scaled marketplace analytics at Deliveroo and built customer intelligence systems serving 6M+ subscribers.

Outside of work, I'm exploring AI automation — building autonomous agent workflows, voice interfaces, and personal automation infrastructure. I speak Portuguese, English, and conversational Spanish, and I'm CIM-certified in Strategic Marketing.

3

Languages

7

Industries

CIM

Certified

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